Returns
SURÉE has a 14-day return policy: you have 14 days from when your order is delivered to ship it back for a refund or exchange.
Please always contact HOUSE OF SURÉE by email to info@houseofsuree.com, including your order number
and you will be provided with a return form.
We handle returns and exchanges during business hours 9am - 5pm CET.
Once you've received the return form, please follow these steps.
- Place the provided return form in the box
- Make sure that the item is packed neatly in their original boxes and put these inside another solid carton box to not damage the original
- Clarify on the customs declaration on the outside of the package that it is a return and value is 0
- Return your order to: HOUSE OF SURÉE - Emmy Andriessestraat 427 - 1087 NE Amsterdam, The Netherlands - Att: Returns
HOUSE OF SURÉE will only cover shipping costs incurred in returning the item if the return is a result of our error.
HOUSE OF SURÉE is unable to refund customs duties and sales taxes for orders
sent to destinations outside of the EU.
Please take note that for orders sent to destinations outside of the EU where deliveries have been refused by the customer or the customer was not available to receive the delivery, HOUSE OF SURÉE will not be able to refund customs duties and sales taxes.
Exchanges
Purchased items are exchangeable into a different size or colour. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at houseofsuree.com
Purchased items are exchangeable into a different size or colour. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at houseofsuree.com
Important information
Items must be returned to us in perfect condition accompanied by the return form. Make sure all products are exactly as you received them. All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
Returns that do not meet our policy will not be accepted.